FREE SHIPPING $99+ / FREE RETURNS ANYWHERE IN CANADA!

RETURNS & EXCHANGES

IF YOU ARE NOT FULLY SATISFIED WITH YOUR PURCHASE, IT WILL BE A PLEASURE FOR US TO EXCHANGE OR REFUND IT AS SMOOTHLY AS POSSIBLE!

OBVIOUSLY, TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT, WITH THE TAG ON.

SEND US AN EMAIL AT SALES@HAUTESUENO.COM AND WE WILL GLADLY SEND YOU A FREE RETURN SHIPPING LABEL WITHIN CANADA. 
IF YOUR ADDRESS IS IN THE STATES, YOU WILL BE RESPONSABLE FOR RETURNING THE ITEM BACK TO US. IT MUST BE RETURNED TO US WITHIN 30 DAYS AFTER DELIVERY.

THESE ITEMS ARE EXEMPTED FROM RETURNS:
-SALE ITEMS

EXCHANGES
NOT EXACTLY THE RIGHT SIZE OR COLOUR? NO PROBLEM! IF YOU NEED TO EXCHANGE YOUR PRODUCT FOR THE SAME ITEM OF A DIFFERENT SIZE OR COLOUR SIMPLY SEND US AN EMAIL AT SALES@HAUTESUENO.COM.


REFUNDS
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM.
IF THE PRODUCT IS STILL IN ITS ORIGINAL CONDITION, YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A FEW DAYS.

SALE ITEMS
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

SHIPPING
TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT USING THE FREE RETUNE LABEL PROVIDED TO YOU BY SUENO CLOTHING.


IN CASE OF AN EXCHANGE, WE WILL SHIP YOUR NEW ITEM TO YOU FOR FREE.
IN CASE OF A REFUND, THE COST OF ORIGINAL SHIPPING OF ITEMS WILL BE DEDUCTED FROM YOUR REFUND.

DEFECTIVE ITEM
WE TAKE GOOD CARE OF LOOKING AT EVERY ITEM THAT WE SHIP TO OUR CUSTOMERS. HOWEVER, IF ONE OF OUR PRODUCTS HAPPENS TO BE DEFECTIVE OR BROKEN UPON RECEPTION, PLEASE CONTACT US AS SOON AS POSSIBLE TO FULLY UNDERSTAND OUR RETURN AND EXCHANGE PROCEDURE. THE EXCHANGE PROCEDURE MUST BE MADE WITHIN 14 DAYS UPON RECEIVING YOUR PACKAGE.

ONCE WE RECEIVE THE PRODUCT, WE WILL PROCEED THE EXCHANGE AS QUICKLY AS WE CAN WITHOUT ANY FEES. IN CASE THE ITEM IS OUT-OF-STOCK, WE WILL REFUND YOU THE SAME WAY THAT YOU PAID.

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